
Switchtracking is a fascinating phenomenon that you may not have heard of, but you almost certainly have experienced. With that in mind, let me paint a picture for you instead of giving a definition. Susan has begun a feedback conversation with a co-worker, John, and it goes something like this: Susan: I received your finished report, however, it’s using the old style of formatting and I am frustrated that you didn’t use our new template. John: So I turned in my report early, to make sure it fit your shortened deadline, and again you can’t help but criticize my work.…